Current Position: HomeService & SupportFrequently Asked Questions
Service & Support
 Frequently Asked Questions

Is tile or grout waterproof?

No. Even with a grout sealer, most sealers used these days are meaning the moisture can transmit through it, both in and out, so even sealer won't make it waterproof.

If I drop something, is it going to crack the ceramic tile?

It depends. With proper installation, ceramic tile is very durable. If you drop a glass or dish, the glass or dish will most likely break, while the tile may chip or crack.

What color grout should I use?

Using a grout that is the same color as the tile will create a blended effect, making the floor more uniform in appearance. For some, this may be the desired effect. However, using a contrasting color grout will emphasize the grout joint. You don't want to go to extreme or your floor will end up looking too busy and you will tire of it quickly. The best bet for grout selection is to choose one the blends well with the tile.

What should I know about kitchen and bathroom floor installations?

When you're thinking of tiling your kitchen or bathroom floor, take into consideration the disruption in your daily life. Some preparation can be done well in advance of the tiling project. You will have to remove cabinets and doors if a new sub flooring will be applied. For the kitchen floor project, set aside a long weekend so the kitchen can be back in operation as quickly as possible.ow long does it take?

Tiling the average Kitchen floor takes usually 3 to 4 days and involves the following:.

If you want to install kitchen floor tile where it will be covered by cabinet bases or other permanent fixtures.

Can I use high gloss tile on my kitchen countertops?

It is not recommended. Structurally it will work, but the high gloss will eventually show scratching.

Minimize the number of cuts required

Disguise areas in rooms that are not square. Laying out borders, diagonal sets, or running bonds in that stage are also important.

How long will tile last?

As long as you don't chip at the tile with any heavy or sharp objects, tile should last for the life of the home. Tile was found intact in the ancient ruins of Rome and various other places. After all, it's made of finely ground stone, and hardened in a kiln. Just basic maintenance and avoiding heavy drops should definitly keep your tile lasting and looking great for many years to come.

What are the types of ceramic tile?

Two basic types of tile. Glazed and unglazed. A glazed tile is a hardened piece of clay covered with a protective glass coating, creating a sheen. The coating is sprayed or poured on as a liquid and then hardened in the oven. An unglazed tile is simply a hardened piece of clay. There is no protective covering.

Does the gloss level affect slip-resistance?

Naturally. High-gloss products will be more slippery than low-gloss product.

How long will glazed tile last?

If the right product is selected for the area, and if it's properly maintained, the tile should last for the lifetime of the home. Glazed tiles are nearly indestructible.

Is ceramic tile expensive?

The cost of ceramic tile when installed by a professional is typically higher than many other floor coverings. However, because of its durability, it is also considered to be the least expensive in the long term. Occasionally, a tile may be cracked or broken, but the entire floor will never have to be replaced, except in rare cases. Most other types of floors, such as carpet and vinyl flooring, will eventually need to be replaced. Tile runs the gauntlet. It will endure so much and increase the value of your home.

How many tiles do I need?

Tiles are usually sold by the square feet, so the area to be tiled needs to be carefully measured to establish how many square feet are involved. This can be done by your architect, builder or preferably your tile contractor. Note that there is always a degree of waste resulting from the cuts required to achieve your tile layout. The contingency allowance for wastage is best estimated by your tile contractor, but is typically between 15% on a straight lay and 15% on Diagonal lay, depending on the tiles being used and the complexity of the particular design and layout. Also, consider that it is always wise to keep several spare tiles just in case replacements are required at a later date

How do you clean ceramic tile?

Cleaning tiles is simple. Wipe tile with a damp sponge or mop, using a small amount of soap-less detergent in warm water. Heavy duty cleaning can be accomplished with a bleach and water solution. Avoid abrasive household cleaners, which will scratch your tile.

Glazed tiles are made the same as unglazed except that a glass layer called a glaze is fused to its' surface by means of tremendous heat. The glaze provides an unlimited array of colors and designs. The glaze also protects the tile from staining. Unglazed tiles are true inlays. Unglazed tiles are very similar to glazed tile, except that their surface is not coated. Unglazed ceramic tiles do not show wear because their color extends throughout the tile, making them ideal for commercial applications.

Ceramic tiles have been around for over 2000 years. They typically have a white or red clay biscuit with some form of glaze on top. Porcelain tile cost more than ordinary ceramic tile because you are getting a superior product. Porcelain tile requires the finest natural ingredients and a rigidly controlled manufacturing process that utilizes the most advanced processes and technology. Porcelain tiles are made from an extremely finely powdered clay tablet that is pressed under enormous pressure and heat - several hundred degrees hotter than ceramics. Porcelain tiles are much harder and more dense than ceramic tiles. This allows porcelain tiles to be made in very large formats that would be impossible to achieve in a ceramic tile. Porcelain tiles will also often have a colored biscuit that matches the surface glaze, or have a color and pattern that extends all the way through the tile. This avoids the common problem with ceramics where the glaze gets chipped and exposes the color of the clay biscuit underneath.

Glazed tiles are made the same as unglazed except that a glass layer called a glaze is fused to its' surface by means of tremendous heat. The glaze provides an unlimited array of colors and designs. The glaze also protects the tile from staining. Unglazed tiles are true inlays. Unglazed tiles are very similar to glazed tile, except that their surface is not coated. Unglazed ceramic tiles do not show wear because their color extends throughout the tile, making them ideal for commercial applications.

Wall tiles, because they are not intended to be load bearing are typically thinner, lighter and softer than floor tiles. Wall tile glazes are not designed to handle the abrasive forces from foot traffic. Increasingly, floor tiles are being applied to walls and this is no problem so long as the walls are strong enough to support their weight and proper ceramic tile installation methods are used. However, it is not usual to recommend using wall tiles in floor applications.

Don't limit yourself to thinking that tile can just be used indoors. It is an ideal patio covering and for decorative front porch stoops. You can permanently adhere tile to pre-cast concrete walking pads to create stunning garden stepping stones. But if you decide to use ceramic tile outdoors, be sure these tiles meet slip-resistance minimum requirements. Exterior tiles have a surface texture that helps make them slip resistant. Top-quality tile manufacturers make special outdoor tile that has a slightly gritty surface, even though the tile is glazed. The invisible grit provides superb traction when tiles become wet. To be used outdoors,the tile must be frost proof and unglazed for floor use. Make sure the absorption rate is 0.5% or less. We recommends that slip-resistant tiles be used outside in areas exposed to weather and rain, or around swimming pools etc. Exterior tiles are usually graded to indicate their particular slip-resistance. Note that there is always a trade-off between slip resistance and maintenance and cleaning. Slip-resistant tiles will accumulate more dirt and will naturally require more regular attentio.

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